Every time when I'm about to do something important online, internet goes down. First Wateen guys used take 800Rs for 1MB unlimited package and used to give us 5 extra days to use it even after it being expired. 2.5 years ago, I was using my internet after recharging it in 2nd week of the month and suddenly an ugly notification popped up, telling me that your internet has expired because you've exceeded your download limit. I took my shitty device to nearby Wateen franchise and asked them about the problem and those people said that, current device no longer offers unlimited service. WTF??? They said, now you'll have to get a new device that will cost you 3200Rs and every month you'll have to pay 1600Rs for unlimited package. I was like "WTF are you talking about? Why should I pay for something for which I've already paid? Why not only do this to your new customers?" and they told me that it's not in THEIR power to make policy. I calmed my balls and decided to RE PURCHASE the device for 3200 Rs and paid 1600-1800Rs for 1.5 years.
Keep in mind that 90% of the time Wateen internet never worked for me after 6pm to 12am (due to high traffic may be), but I still didn't complain because I thought at least it works in the morning. I never complained, even if the internet kicked my balls when I needed it the most. Anyways,,, after 1.5 years my internet was updated to 2MB and unlike PTCL, that charge you nothing when your net is updated I was asked to pay 2300Rs from now on. I was like "WTF is this shit?". I still didn't complain and then they removed the feature that allows users to use internet for 5 days after being expired. Now you can only use it for 1 extra day. OK no problem,,, at least it works in the morning right?
And now for last 3+ months, this shitty service is not even working anymore. Doesn't work at night. Doesn't work in the evening. Doesn't work in the morning. Hell even my Piece of Shit mobile internet works faster than this shit, 70% of the time. Before someone asks me childish questions, I'd like to answer Captain Obvious in advance; Yes, my Wifi is password protected. Yes, I have tried using cable as well as Wireless device. Yes, no one uses or shares my internet. Yes, I've reset my device etc etc etc. This is a pure shitty and cash grab service/Rant
One thing that I really praise about Wateen is that, their customer service department is really good and they react to your complains pretty quickly, unlike PTCL that takes months to process a simple application. So,,, improve your service, for the love of God. I would've switched to better services if I could. Enough of this bullshit.