internet not working

Unfortunately I am a user if world call internet service my customer ID is 163255 its service is very poor from Jan,17 and from 24th march internet completely off I am complaining 5 to 6 time in daily basis but world calls staff not give proper answer every time saying that complain will forward to technical deptt and technical team will visit to you but today 22 days passed but no world call member visit to me world call service and staff are bull shit