Wateen Broadband wont download torrents

So its been more then 40 days and i am having this issue with wateen broadband. I have no download speeds on torrents atall. I have asked the guys on the call centers to get it fixed and aprrently they say they have no idea what issue i am facing, so i asked them to send a team to get the connection checked and even after they visited they coulndt figure out the problem..so i would like to ask , anyone else having the same issue?

P.S : I am on a 4mb unlimited connection and before i had download speeds of 500-600kbps on utorrent, but now torrents wont even connect. secondly if i use sumrando or anyother vpn the torrents to connect to the seeds and i do get speeds but its as low as 100kbps.