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Aoa guys

my ptcl connection is 10mbps... kai main 20 mbps par shift kar sakta hn please tell me
Downstream upload stream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 126 149
Attenuation (0.1 dB): 170 133
Output Power (0.1 dBm): 0 126
Attainable Rate (Kbps): 21052 1340

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 11262 1094 0 0
I made several call on 1218 but PTCL complaints Team including Supervisors and Floor Manager are unable to Fixed my issues.anyone here to help me,?
my Landlines No is 021 36979408

Regards
Muhammad Asim Haq
Admin.can u tell.me the username.nd paswrd of my ptcl.router plzz model.no iz KW5815U